FAQ
Certainly! We have a variety of options available to suit different needs, budgets, and styles. We are confident that the quality and service we provide is unmatched!
Our company specializes in providing premium-grade oak beams for homes, garden.
We source only the best oak from France and England, and our oak beams are graded to QPA/1 to ensure high quality.
We are committed to providing our customers with exceptional quality and service, and we are now offering a special discount – place a 25% deposit and you can pay the remaining 75% before collection! Get your oak beams today and trust in exceptional quality and service.
Thank you for considering our products. If you have any questions or require additional information, please don’t hesitate to contact us.
We are always happy to assist our customers and make sure they get the best value for their investment.
We know about the golden balance between best quality and to be competitive and client budget.
If you find a similar product, with similar sizes and cross section cheaper than it is on our website, please contact us, we will see what we can offer. It might be that some of our clients are very budget-conscious, so we are happy to offer a small discount.
Each month we offer discounts or promotions. However, if you have or had a birthday, wedding or anniversary, we are happy to offer you a discount.
Timber Solution supplied and produced high-quality oak frames.
Oak is an amazing tree, so beautiful and majestic. Oak structures are traditional and it is a historical material in Great Britain whilst also being one of the hardest and most durable timbers on the planet.
Material can resist environmental effects of decay well so you can expect oak to have longevity.
All our products are made from French oak. French oak is better suited for oak framed buildings and oak roof trusses. Our beams are made from a fresh sawn oak, moisture content is very high, that is why it is called Green Oak.
Oak beams are most often used for decorative purposes, different structures, such as: trusses, houses, pergolas, gazebos, garages, etc. Green oak is cut according to the European QPA and QP1 standards. These are the highest grades available. Oak is a construction material, strength grade is D24 – D30. Oak’s density measures at 1100 kg/m3.
Oak is a natural, organic material and very powerful material. From time to time, Britain experiences difficult, varied weather. On sunny days oak shrinks, on rainy days it swells as its moisture content falls and rises. Oak property does not affect the quality of the frame and joints.
All green oak frames spend the first few years of their lives shrinking and developing cracks. The cracks make timber more majestic. Cracks that develop after the frame has been manufactured are purely cosmetic and will have no effect on the structural integrity of the oak frame.
As green oak is a nature it will shrink approximately 2-3% as the moisture content drops over a 3 – 5 years period. This will result in some splits and twisting of the oak sections, which is a normal natural process.
Process of shrinking is expected to last for the first few years. Small gaps will appear between the beams and the plaster or around the joints, but this is again purely cosmetic and happens with all green oak frames. It doesn’t matter what type of fixing, the length or size of the fixing, it is impossible stop internal forces from bow or twisting.
Every oak beam is checked for defects before using it in the frame production and we make sure to reject any items with excessive cracks, insect damage or mechanical faults.
Q: How do I know if the foundation is suitable for our oak products?
A1: Concrete slab should be even without any splits, damages or bubbles.
A2: Foundation tolerance should be 1 mm per 1 m.
A3: Please check the concrete slab dimension against the drawing.
A4: Before assembly work, please check concrete and remove all visible rocks, rock, small tolerance in the beginning of the work can cause a problem during the roof installation.
A5: Before you start, be sure that slab is dry from water, snow and dust.
A6: Do not modify the shape of our oak products.
A7: Concrete slab should be cleaned from rainwater and snow.
Q: How to keep oak beams after unloading?
A1: Provide a clean, safe, and dry area for storage. Oak should be protected from the mud.
If you decide to clean timber, please use only water base liquids, do not use any acid-based cleaners.
A2: Provide an adequate airflow between the ground and oak beams.
A3: Ensure adequate ventilation between the oak beams.
A4: Do not store oak products in an area where dump areas have recently been working or areas that are still drying out.
A5: Do not store in areas of strong sunlight for long periods of time to avoid splits, twisting and shrinking.
A6: Keep your site clean every time, before assembly and after assembly works (health and safety rule), take care of garbage and recycling.
A7: Please keep the area clean of grass and mud, as oak absorbs moisture, which causes a oak twisting.
Q: How to clean black spots on top of the oak?
A1: Please use OXALIC ACID which is available online
Oak outbuildings types and styles
Timber Solution offer from standard range of products to bespoke design, different styles, sizes, types. We can design and manufacture from a giant entry structures for garden.
General information required
- Width
- Depth
- Ridge height
- Eave height
- Eave overhang
- Eave beams profile
- Truss type
- Rafter type
- Roof pitch
- Dwarf wall sizes
- Upright can be from 125 x 125 mm up to 200 x 200 mm
- Photo of the existing house to understand installation work
Features
Timber Solution has a special feature, which you can’t find anywhere else. Oak Products are designed with a special anti-twist system. Timber Solution know how important it is to have a nice oak structure. Oak is living material. Twisting, shrinking and expanding is a normal process. Process is strong and powerful. Nothing can’t hold oak from shrinking or movement. Our company features created and tested and minimized the natural process.
- Joints have extra 2 mm tolerance around the joint, that minimized from splits.
- Rafters are locked and between rafters will be a closing board. Advantages: less rafters twisting, no daylight gaps, parts aren’t twisted and you can easily install an encapsulated system in the future.
- Rafters – ridge joints with tenons. It secures rafters from twisting and displacement. Keep them in the correct position for years.
Design and documentations
Timber Solution offer full assembly documentations. Our standard service includes: oak order list, oak cutting list, CGI’s, the CNC file for machines to cut all the timber, production – installation drawings and fixing list for installation crews.
Manufacturing
Timber Solution products manufactured with the CNC machine Hundegger K2i.
Collection
Address: Isaacs Lane, Haywards Heath, West Sussex, RH16 4RZ.
Our company keep the standard cross section on stock. As standard, the lead time is 8 – 10 weeks, after 50% deposit.
Assembly
Timber Solution garden buildings as self-assembly kits (DIY). Parts labelled and matched with drawings. As an option we can recommend our assembly crew to help you.
Quality
Timber Solution visual check and grading system ensure the oak beams are structurally sufficient and show no weaknesses in the frame. The oak frame sections are planed all round and lightly sanded for a smooth finish and are held together using traditional mortise and tenon jointing.
As green oak is a nature it will shrink approximately 2-3% as the moisture content drops over a 3 – 5 years period. This will result in some splits and twisting of the oak sections, which is a normal natural process.
Services
We provide our services for all counties.
Q: Why do most houses have an oak porch?
A1: A oak porch modernizes the home, adding a magnificent finish to your entrance
Q: What are the benefits of having a oak porch?
A1: Creating the WOW factor
A2: Creates more space
A3: Space to store shoes
A4: Give extra security
A5: Cleaner and better organised home
A6: Keeps you drier when is rainy outside
Q: What is the 45-degree rule?
A1: The 45-degree rule is assessed on plan. An extension should not exceed a line taken at 45 degrees from the centre of the nearest ground floor window of a habitable room in an adjoining property. This rule is more for security reasons, to see when guests have arrived
Q: Do you need an architect for the oak porch?
A1: If you are looking to add a front, rear or side oak porch, Timber Solution can provide all necessary drawings, CGI’s, drawing for production, drawing for assembly, the cnc file, fixing list for installers.
Q: How big should a front oak porch be?
A1: For comfortable seating, a oak porch needs to be at least 1.8 m deep.
Q: Does an oak porch need to be insulated?
A1: Your oak porch should be separate from the house via a 2nd external grade door which would stop heat loss. If the door has been removed, you should have applied to Building Control as you are required by law to insulate or install glazing and the door for the oak porch.
Q: Does an oak porch make a house warmer?
A1: Only an enclosed oak porch can improve the energy efficiency of your home. Oak porch door and side panels, reducing heat loss, when a lot of people are coming out or in, a oak porchway will help prevent heat from escaping.
Q: How can I make my front oak porch more attractive?
A1: Add chamfers
A2: Add curved oak beams
A3: Use jowl posts
A4: Use different claddings
A5: Add double or toughened glazing
A6: Different styles oak braces
A7: Add oak mullions
A8: Add railing or trellis boards
A9: Add flowers around the oak porch
A10: Different roof type of covering
A11: Add exterior or interior light
A11: Add an oak bench
A12: Request US for unique design
Q: What kind of wood do you use for a front porch?
A1: We are offer only green oak with 10-year warranty on main structure
A2: Oak rot-resistant, and easy to work with. With its straight grain and natural resistance to rot, a well looked-after oak porch can last for decades.
A3: Oak is ecological and eco – friendly materials
A4: An untreated oak beam, which is classed as ‘durable’, for example, will last 15-25 years depending on environmental conditions
Q: Do you need foundations for a oak porch?
A1: For oak porch low-level brick dwarf walls is required
A2: Dwarf wall to be build base on standard brick size or brickwork dimension table.
Q: Do I need planning permission for the oak porch?
A1: Not required, if the area of your oak porch will be less than 3m² externally.
A2: Not required, if the oak porch is less than 3 metres above the ground (for flat/single pitch roofs).
A3: Not required, if the oak porch is less than 3.5m if dual-pitched.
A4: No part of the oak porch to be within 2 meters of the boundary that fronts a highway.
Q: How big can an oak porch be without building regs?
A1: Building an oak porch at ground level and under 30 square metres in floor area is normally exempt from the need for building regulation approval.
A2: This is provided that glazing and any fixed electrical installations comply with the appropriate sections of building regulations.
A3: For an oak porch to be exempt from building regulations approval: the front entrance door between the existing house and the new oak porch must remain in place if the house has ramped or level access for disabled people, the oak porch must not adversely affect access.
Q: More information regarding building permission
A1: https://www.planningportal.co.uk/permission/interactive-guidance
Q: Does a pergola / gazebo need to be on a concrete base?
A1: Gazebos without floors should be placed on a concrete foundation. Most gazebos can also be placed on existing concrete.
A2: We recommend lifting up oak structure at least 20 mm from the concrete base, to protect oak posts from the water.
Q: Does a gazebo increase home value?
A1: Installing a pergola or gazebo is a perfect way to increase your property’s worth because it makes your garden unique and creates more space, you can sit and read the book, have a BBQ, a hot tub or have a party. It gives the garden more comfort and a wow factor.
Q: Why do I need sides for the oak pergola / gazebo?
A1: Our side panels give you privacy and protect furniture and personal things from rain.
A2: Protect your skin and children from sun exposure.
Q: What size gazebo is best?
A1: The most common gazebo size is 3 x 3 meters and 4 x 4 meters; those sizes are perfect for a garden. It’s big enough for a modest camp kitchen, table and a couple of camping chairs.
Q: Will a gazebo last in winter or strong storms?
A1: All our gazebos are calculated for snowless, windiest places with max heaviest roof covering.
A2: Our oak gazebo stands against wind up to 31 m / s or 111.6 km / h.
A3: Our oak gazebo calculated for snowiest places with load up to 60 kg /m2
Q: What’s the difference between a pergola and a gazebo?
A1: Different roof type, structures and purposes. Usually, the oak pergola roof is open or covered with a lattice. Oak gazebo roof is covered with different types of roof covering, such as: tiles, shingle, zinc roof, etc.
Q: Can I put a pergola or gazebo directly on the grass?
A1: Yes, you can but we do not recommend it.
Q: Do pergolas or gazebos need to be anchored?
A1: Pergolas or gazebos must be properly secured to the ground in order to avoid accidents. We suggest Simpson Strong tie CPD.
Q: Can a pergola fly away?
A1: Oak pergola will need to be properly secured to keep them in place. Our oak pergolas aren’t calculated for any roof covering.
Q: Can you get sunburnt under a pergola or gazebo?
A1: You can receive a lot of sun exposure if you spend long hours in an open type pergola or gazebo.
Q: Can you get struck by lightning under a pergola or gazebo?
A1: Standing under trees in a yard or under an open garden structure will not make a person safer, all similar structures should also be avoided.
Q: How do I keep mosquitoes out of my pergola or gazebo?
A1: To keep bugs away using a more earth-friendly way instead of chemical deterrents.
A2: As an alternative, oak pergola or gazebo can be covered with mosquito mesh.
Q: Can you put a gazebo on uneven ground?
A: Our oak posts for pergolas and gazebos are supplied with additional length, all you need to do is shorten the legs.
Q: Where is the best place to put an oak pergola or gazebo?
A1: Keep your oak pergola or gazebo an area that’s away from plants and trees. First of all, placing an oak pergola or gazebo close to trees. Any trees create a shades and additional expense to clean the gutter from the leaves.
Q: What is the best shape for an oak pergola or gazebo?
A1: Most people love rectangular-shaped oak pergolas and gazebos because they offer more floor space compared to other designs.
Q: What is the difference between oak pergola and oak gazebo?
A1: Usually oak gazebo have a hipped or modern roof type. Roof pitch between 20-37 degrees. Oak gazebo can be covered with any roof tiles.
A2: Oak pergolas with flat roof or with roof pitch less than 11 degrees. Oak pergolas have a pent roof.
Q: Do you need planning permission for an oak pergola or gazebo?
A1: On designated land, outbuildings to the side of the house are not permitted development.
A2: Outbuildings are not permitted development within the grounds of a listed building.
A3: In national parks, the Broads, Areas of Outstanding Natural Beauty and World Heritage Sites the total area to be covered by any outbuildings more than 20 meters from ANY WALL of the house must not exceed 10 square meters to be permitted development.
A4: Outbuildings are not permitted development forward of the principal elevation of the original house.
A5: Outbuildings and other additions must not exceed 50% of the total area of land around the original house. Sheds and all other outbuildings (see intro) and extensions to the original house must be included when calculating this 50% limit.
A7: Pergolas or Gazebos maximum eave height of 2.5 meters and maximum overall height of 4 meters with a dual pitched roof, or 3 meters in any other case.
A8: If the outbuilding is within 2 meters of the property boundary the whole building should not exceed 2.5 meters in height.
Q: More information regarding building permission
A1: https://www.planningportal.co.uk/permission/interactive-guidance
What time is it? Hot tub time!
An oak pergola or gazebo built around your hot tub is a good choice if you are looking for privacy and relaxation.
Hot tub is one of the most popular relaxation procedures that can be organized with minimum expenses in your own garden. It is perfect for relaxation and to have fun with your family or friends. Hot tub fun, all day everyday!
Q: What size pergola or gazebo do I need for a hot tub?
A1: The smaller gazebo size 3 x 3 m.
A2: For 1-2 person – hot tub is 1.6 m – 2.0 m – oak gazebo 2 x 2 m
2-4 person – 1.6 m – 2.15 m – oak gazebo min 2 x 3 m or 2 x 2.5 m
5-7 person – 2.0 m – 2.4 m – oak gazebo min 2 x 3 m or 3 x 3 m
7+ person – 215cm – 275cm – oak gazebo min 3 x 3 m or 3.5 x 3.5 m
Q: Do you need planning permission for a hot tub gazebo?
A1: Approval under the building regulations is required for any garden building with an internal floor area of more than 30 square meters.
A2: Pergolas or Gazebos maximum eave height of 2.5 meters and maximum overall height of 4 meters with a dual pitched roof, or 3 meters in any other case.
A3: If an oak gazebo or pergola is within 2 meters of the property boundary the whole building should not exceed 2.5 meters in height.
Q: What are the benefits of a oak gazebo?
A1: Oak pergola and gazebo is good fun throughout the year.
A2: As all oak structures are maintenance and easy to look after.
A3: Can be used in a garden for different purposes, from hot tub to BBQ station.
A4: Good place to sit with a family and enjoy tea or coffee.
A5: Gazebos provide a great outdoor dining area.
A6: Really good and safe place to leave a newborn child with a pushchair.
A7: Stress relief. One of the most obvious benefits of a hot tub is the potential to help ease the tensions of the day.
A8: Muscle relaxation.
A9: Improved sleep.
A10: Pain relief.
A11: Calorie burn.
Q: Do hot tubs use a lot of electricity?
A1: About 3 -7 kWh per day with normal usage, the amount of kWh is depends on frequency of use, water temperature, air temperature, hot tub insulation, etc.
A2: Don’t forgot to put additional electricity cable before concrete foundation.
Q: What people should not use a hot tub?
A1: Pregnant ladies
A2: People with heart disease
- Spirit level
- Hammer
- Ladder
- Saw
- Largest aluminium triangle ruler
- Screwdriver and accessories
- Planer
- Broom / brush
- Countersink or hexagonal shank flat bit
- Wood bit DIM = screws DIM + 2 mm
- Multi-purpose timber screws provided
To replace damaged part or investigate a problem we would like to know.
Part ID. Each wall (drawing) has an ID number, which provides the information about part location, cross section, length, weight and quantity.
Photos. To replace the damaged parts, please send us a photo, so that we could investigate and cause similar defects in the future.
If any part of your order is missing or damaged please contact us.
Oak part replacement is for free of charge.
Kit Form – it is an oak part that arrives at your location or property flat-packed and to be assembled by others.
As standard, tenons to be drilled on site to suit mortises pre-drilled with CNC machine.
Oak beams are tied together to make for practical and safe delivery and all beams are labeled with a unique ID number, which matches with assembly drawings.
- All oak parts are labeled with ID number and beam name.
- Please clean any joints, mortises and tenons from dust before installation.
- Contractor to ensure all the fixing used is specified by the structural engineer.
- Always check tenons from splits prior to assembly. Splits tenons may need to be planned down to fit into mortise.
- All joints for fixing to be pre-drilled on site.
- Steel dowels to be plugged from both sides with oak dowels.
- Oak beams stored on site, not to be longer than 3 weeks. Oak shrinkage, swelling twisting is a natural process., which can cause a small complication during the assembly works.
- Some parts of the oak beams should be separated with DPC from the concrete or brick, as oak absorbs moisture, which can cause quality problems.
Q: The rain has soaked the oak and it’s left a stain on saddle stones and brickwork. How can I get it off?
A1: Use brick acid / cleaner.
A2: Use masonry paint and paint over it.
Q: How much should be the first deposit?
A: We prioritize client satisfaction, offering a low deposit option. Many clients appreciate this flexibility, making us their preferred choice. While 25% or 50% deposits are common, clear contract terms are vital, and the balance is settled before collection.
We tailor our approach to meet your needs.
At Timber Solution, we guarantee the best quality at competitive prices. If you find a comparable product for less elsewhere, we’ll try to beat it by 5%. Follow these steps:
- Ensure the product is comparable in size and specifications.
- Confirm prices include discounts and exclude extras like delivery.
- Fill out a form on our site for a quick comparison.
- Contact us with the link to the competitor’s product and the advertised price. Note: One price promise per household.
- We reserve the right to refuse the offer.
